I899 Privacy Policy — Your information is safe with us

1 Introduction

I899 is a trusted online gaming platform for players in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains what information i899 collects, how it is used, who it is shared with, and how it is kept secure.

This Privacy Policy applies across all i899 services, including the website, mobile app, and any other channels. It operates alongside our Terms & Conditions and Responsible Gaming Policy.

We never take your data lightly. Every piece of information we collect has a specific reason behind it, and that reason is clearly stated here. At i899, your privacy is not just a policy — it is the core foundation of how we operate.

2 What Information We Collect

I899 collects the following types of information:

Data Type	Example	Reason
Identity Information	Full name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Email address, phone number	Account Registration & Support
Financial Information	BKash/Nagad number, transaction history	Deposit & Withdrawal Processing
Technical Information	IP address, device information, browser	Security & Fraud Prevention
Gaming Activity	Game history, bet amounts, wins and losses	Responsible Gaming Monitoring

In addition to the information listed above, any details you voluntarily provide — such as during a support chat — may also be retained.

3 How We Collect Information

I899 collects information through the following methods:

• Provided Directly: Information you provide directly when registering, logging in, completing KYC verification, or contacting support.
• Auto Collection: Information collected automatically through cookies, log files, and tracking technologies while using the i899 website or app.
• From Third Parties: Information received from payment providers (bKash, Nagad, Rocket) and identity verification agencies.
• Public Sources: Publicly available information may be used to detect fraud or illegal activity.

4 Data Usage

I899 uses the information it collects for the following purposes:

• To manage and facilitate account registration.
• To process deposit and withdrawal transactions.
• To complete age verification and KYC.
• To detect and prevent fraud, money laundering, and illegal activity.
• To monitor responsible gaming activity and support players who may be at risk.
• To improve service quality and develop new features.
• To send you promotional offers and bonus information, subject to your consent.
• To provide customer service and support.
• To comply with legal obligations.

We never use your information for any purpose not stated in this policy. You will be informed before your data is used for any new purpose.

5 Data Sharing

I899 may share information in the following limited circumstances:

• Payment Providers: The necessary information is shared with bKash, Nagad, and Rocket to complete transactions.
• KYC Verification Provider: With authorized third parties for identity verification.
• Legal Authority: With government authorities in cases of court orders or legal obligations.
• Cybersecurity: With security agencies when investigating fraud or cyberattacks.

6 Cookie Policy

I899 uses several types of cookies on its website and app:

• Essential Cookies: These cookies are essential for maintaining login sessions and security — the platform cannot function without them.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand which pages get the most traffic and to improve our services.
• Security Cookies: Used to detect fraud and suspicious login activity.

To disable non-essential cookies, you can adjust your browser settings. Note that disabling certain cookies may limit some platform features.

7 Data Retention

I899 retains your data for the following periods:

• All account and transaction data is retained for the duration your account remains active.
• Even after account closure, data may be retained for up to 5 years due to legal obligations.
• KYC documents are typically retained for up to 5 years from the date of the last transaction.
• Marketing data is deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

8 Your Rights

You have the following rights on the i899 platform:

• Right to Access: You may request to know what information i899 holds about you.
• Right to Rectification: You may request a correction to any information that is inaccurate or out of date.
• Right to Erasure: You may request deletion of your data once the relevant conditions are met.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Marketing Opt-Out: You can opt out of promotional emails or notifications at any time.
• Right to Lodge a Complaint: If you have a complaint about data protection, you may contact the relevant authority.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

9 Security Measures

I899 uses industry-standard security technologies to protect your data:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) is available for added account security.
• Regular security audits and penetration testing.
• Automatic alerts when suspicious login attempts or activity are detected.
• Strict access controls — only authorized personnel can view your information.

10 Child Protection

I899 is strictly prohibited for anyone under 18. We do not knowingly collect information from minors. If we suspect that a minor is using i899, we immediately close that account and delete all associated data. If you become aware that a minor is using i899, please notify our support team.

11 Policy Changes

I899 may update this Privacy Policy when necessary. For significant changes:

• A notification will be sent to your registered email.
• A pop-up notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised.

Continued use of i899 after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

12 Contact

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Live Chat: Click the chat button at the bottom right of any page on the platform — available 24/7 for support.
• Email: [email protected] (typically responds within 24 hours)

We respect your privacy and carefully review every request.